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Billing Update

Care Provider assisting woman in a wheelchair

Text Billing Update Photo: person going through papers sitting at a desk

Hello Vocational Rehabilitation Providers:

Hello Vocational Rehabilitation Providers

Due to the new fee schedule, staffing changes, and the influx of end-of-the-federal fiscal year billings over the last few weeks, OOD is experiencing higher than normal volume in the Aware Vendor Portal and billing fax queue.  While it is our goal to turn around bills in the portal and fax queue within three business days, we are currently taking as many as fourteen business days.  Please know that OOD remains committed to the prompt processing of bills, particularly due to the economic and other pressures that many of our providers are currently experiencing. We have put strategies in place to address this so that we may resume a shorter turnaround time as soon as possible.

If you have already submitted an invoice and are awaiting payment, please do not resubmit, as this further slows down our processing time. We appreciate your patience as we work to resume our standards for timeliness.