Hello Vocational Rehabilitation Providers,
Due to the influx of Summer Youth and other billings over the last few weeks as well as the short work week due to Labor Day, OOD is experiencing higher than normal volume in our billing fax queue. While we typically turn around bills in the queue within three business days, we are currently taking as much as ten business days. Please know that OOD remains committed to the prompt processing of bills, particularly due to the economic and other pressures that many of our providers are currently experiencing. We have put strategies in place to address this so that we may resume our typical turnaround time as soon as possible. If you have already submitted an invoice and are awaiting payment, please do not resubmit, as this further slows down our processing time. We appreciate your patience as we work to resume our standards for timeliness.